Last updated: 27 January 2026

Digitec Apparel (“Digitec,” “we,” “us,” or “our”) provides digital mock‑up templates and related services through our website digitecapparel.com (the “Site”). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our Site or purchase our products. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Identification and contact information

We believe that transparency builds trust. Our Privacy Policy begins by identifying who we are and how you can reach us. Your privacy policy should explicitly identify your business and offer a way for customers to contact you for questions or requests. If you have questions about this policy or wish to exercise your rights (see Section 8), please contact us at:

• Business name: Digitec Apparel
  
  

• Registered address: [Hamza Colony, House no 20, Mag Town, Sialkot, Pakistan]
  
  

• Email: [studio@digitecapparel.com]
  
  

• Data protection contact: [privacy@digitecapparel.com]
  
  

2. Information we collect

Personal data

When you purchase a digital product from our store, we collect the personal information you provide such as your name, billing and shipping address, and email address. We may also collect your telephone number and any design files you upload when you use our templates. These data are necessary for fulfilling your order, delivering digital files and providing customer support.

Payment information

When you complete a purchase, we transmit your payment details (for example, credit card number, card brand and expiration date) through our payment processor (such as Checkout.com). We store only the minimal payment data required to confirm your order and will retain it only as long as necessary to complete the purchase. All sensitive payment information is encrypted in transit using Secure Socket Layer (SSL) technology and processed in accordance with PCI‑DSS requirements. Digitec does not directly collect or retain your full card information.

Browsing and device data

We automatically collect certain information when you visit our Site. This “derivative data” includes your IP address, browser type, operating system, access times, the pages you view and the website that referred you. We use this data to understand how visitors use our Site and to improve its functionality. Browsing data is kept for up to 90 days from the date of your last visit.

Cookies and similar technologies

Our Site uses “cookies” small data files placed on your device to recognize your browser and remember certain information. Cookies help us operate our Site, understand usage patterns and deliver a personalized experience. We also use third‑party analytics cookies (e.g., Google Analytics) to measure performance. Most web browsers accept cookies by default, but you can set your browser to remove or reject cookies. For more information about cookies and how to disable them, visit.

Data from communications

If you contact us via email or support ticket, we collect the information you provide, such as your name, email address and the content of your message. We use this data to respond to your inquiries and improve our services.

Data from surveys, contests or promotions

From time to time we may offer surveys, contests or promotions. Participation is voluntary; if you choose to participate, we will collect the information you provide (such as your name, email and contest submission) and use it to administer the promotion.

Information about children

Our products are intended for users aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

3. How we use your information

We use the information we collect for the following purposes:

1. To process and deliver your orders: We use your personal and payment information to process payments, deliver digital files and provide customer service.
   
   

2. To communicate with you: With your permission, we may send you emails about our store, new products and other updates. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
   
   

3. To improve our Site: We analyze browsing data to understand how visitors use the Site and to improve our design and user experience.
   
   

4. To comply with legal obligations: We may use your information to comply with applicable laws, regulations and requests from governmental authorities.
   
   

5. To protect our rights and prevent fraud: We may use your information to detect and prevent fraudulent transactions, monitor misuse of our Site and enforce our Terms and Conditions.
   
   

4. Sharing your information

We do not sell or rent your personal information. We may share your information with trusted third parties in the following circumstances:

Service providers

We engage third‑party companies and individuals to perform services on our behalf. For example, we use payment processors (such as Checkout.com or PayPal) to process transactions, email service providers to send marketing communications, and analytics providers (such as Google Analytics) to help us understand Site usage. These providers may have access to your personal information as needed to perform their services and are contractually obligated to keep it confidential.

Legal compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also share information to protect our rights, property or safety, or that of others.

Business transfers

If Digitec Apparel is involved in a merger, acquisition, reorganization or asset sale, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs and explain any choices you may have.

5. How we store and protect your information

We retain transaction data for 36 months to satisfy accounting, tax and fraud‑prevention requirements. Browsing data is kept for up to 90 days. We store data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

We take reasonable precautions and follow industry best practices to prevent your personal information from being lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the data is encrypted using SSL technology and stored with AES‑256 encryption; we follow PCI‑DSS requirements and other generally accepted industry standards. Please note that no method of transmission over the Internet or electronic storage is 100 % secure; we cannot guarantee absolute security.

6. International transfers

Digitec Apparel is based in Pakistan but serves customers worldwide. Consequently, your information may be transferred to and stored on servers located outside of your country. If you are a European Union (EU) or United Kingdom (UK) resident, we process your information to fulfill contracts (for example, to deliver digital products) or pursue legitimate business interests. We may transfer personal data outside the EU/UK, including to Canada or the United States, and will ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your privacy.

7. Your rights

If you are a resident of the EU/UK or another jurisdiction with data‑protection laws, you have certain rights regarding your personal information. These rights may include the right to:

1. Access the personal information we hold about you.
   
   

2. Correct or update inaccurate personal information.
   
   

3. Request deletion of your personal information in certain circumstances.
   
   

4. Object to or restrict our processing of your personal information.
   
   

5. Withdraw consent to marketing communications at any time.
   
   

6. Complain to a data protection authority about our collection and use of your personal data.
   
   

To exercise any of these rights, please contact us at the email or mailing address provided in Section 1. We may require verification of your identity before fulfilling your request.

8. Third‑party services and cookies

Our Site may include links to third‑party websites or services (e.g., Shopify apps, social media platforms). We are not responsible for the privacy practices of those third parties; we encourage you to review their privacy policies. Because many third‑party services place cookies or similar technologies on your device, we will disclose our use of third‑party services (such as Google Analytics and Mailchimp) and the data shared with them. These third parties may collect information about your browsing habits and device type. We use this information to improve our services and marketing efforts.

9. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will indicate the effective date of the latest revision at the top of this page. Continued use of our Site after any modifications constitutes acceptance of the revised policy.

10. Contact us

If you have any questions about this Privacy Policy, want to request a copy of your personal data, or would like to make a complaint, please contact us at [info@digitecapparel.com] or by mail at [Hamza Colony, House no 20, Mag Town, Sialkot, Pakistan]. We appreciate your trust and are committed to protecting your privacy.